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Frequently Asked Questions

Before contacting us, see if your question is on our list.

   Do you ship internationally?
   How long will it take to get my order?
   How Much is Shipping?
   What's your Guarantee?
   What does my order status mean?

 

Q:    Do we ship internationally?

A: Yes! We ship worldwide. But there are some important things to know about buying things from the United States.

  1.  You should know your country's import laws, such as what items are illegal to import (especially weapon replicas). Illegal items can be confiscated.
  2. You should know how much your government will charge you for import duties. Any extra fees that your government will charge you are your responsibility to pay.
  3. Your package may be delayed by your government. Your package may be delayed for inspection or classification to calculate any fees they may charge you. No one is exempt from your government's authority to delay your package - UPS, FedEx, DHL, etc.
  4. Packages sent by Priority Mail and Express Mail are not easy to track. If the package is lost, it cannot be reported until it has been missing for 30 days.
  5. Absolutely DO NOT place an order unless you understand that on time delivery CANNOT be guaranteed, no matter how expensive the shipping is.

Q:    How long will it take to get my order?

A: We ship "in stock" items the next day (except weekends). How long it takes to travel to you depends on the shipping method you choose. Here's a general guideline:

Domestic:
USPS Priority Mail: 1-6 days
USPS Express Mail: 1-3 days
UPS Ground: 1-6 days
UPS 3 Day: 1-4 days
UPS 2 Day: 1-3 days
UPS Next Day: 1-2 days

International:
USPS Priority Mail: 3-14 Days
USPS Express Mail: 3-5 Days
UPS Worldwide Saver: 3-7 Days
UPS Worldwide Expedited: 7-10 Days

Please note that all services are not available everywhere. The services that are available to you will appear in your shopping cart.

Q:    How much is shipping?

A: The best way to find out is to place the items you want in your "shopping cart". Go to your cart, and click on "Estimate Shipping & Tax". You'll get a customized quote for the services available to you.

Q:    What's your guarantee?

A: We want you to love whatever you get from us. If you don't love it, you are free to return it up to 10 days after you get it. You'll need to pay the return shipping and a small $5 restock fee.

If you want to exchange an item for a different size, you'll need to pay postage for the return and new shipping back to you, and a $5 restock fee.

If something's wrong with the item that's our fault, we'll pay all the expenses for you to return or exhange it by priority mail. We'll make it right.

Q:   What does my order status mean? 

 

Awaiting Payment: You clicked "money order" as your payment method and we are waiting to recieved the money order OR you paid with an e-check or some other paypal service that takes time to process. When we receive your payment status will change and your order will be shipped.

Awaiting Fulfillment: Waiting to be packed and shipped.

Completed: We have packed and shipped your items and they are on their way to you!

Refunded: Either all OR SOME of your order was refunded. If you over pay for shipping we refund you the extra and your status may change to refunded.

Incomplete: Missing information or payment method declined.

 

Q: Shipping? Returns? Changing an order?

A: Yes!     http://toddscostumes.com/store-policies/

 

 

Q: How long is the 65" bag strap?

A: It is about 5' 5", 165.1cm, or 65"

 

Q: Will this jacket make my butt look big?

A: Well if you have to ask...

 

 

Q: Is your site secure?

A: You can shop at    www.ToddsCostumes.com with confidence. We have partnered with    Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to    see how it works.

The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net    Privacy Policy .

 

Q: Can I visit your shop?

A: Of course. We'll pick you up in our van and you'll have to wear a hood.

 

Q: Will you duct tape me?

A: Yes.

 

Q: Can I have your autograph?

A: To be fair, I only sign at celebrity appearances.

 

Any other questions feel free to chat on our new live chat!



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