Store Policies |
100% Satisfaction GuaranteeI guarantee you'll like whatever you order. If you don't, send it back (in its original condition). As soon as we receive it, we'll refund your money by the method you used to pay. We don't refund shipping.Return PolicyDEFECTIVE MERCHANDISE: We will gladly accept returns or exchanges on defective merchandise. We will replace the item at no cost to you, including shipping. We do ask that you return the defective item to us so we can determine the cause of the failure. We reserve the right to refuse a refund if the item has failed due to abuse. Don't swing on the whip!NON-DEFECTIVE MERCHANDISE: We will gladly refund your money for items you don't like, excluding shipping. There will be a $5 restocking fee. This also applies to exchanges. For custom fitted garments, we do not accept returns, no matter if you do need the money back to pay for your cat's emergency surgery. I can do alterations if they don't fit. Instructions for making your return are printed at the bottom of your receipt. Please include a note, explaining the problem and what you want us to do (I mean like "exchange" or "refund," not like "go jump in the lake" or something.) Order the wrong size?To avoid ordering the wrong size garment, please accept the following tips:We provide you with accurate size measurements charts. MEASURE YOURSELF, MEASURE YOURSELF, MEASURE YOURSELF! Buy or borrow a cloth tape measure and have someone measure you. Don't guess, or order based on the size of other garments. Our garments are cut differently than what you buy at a retail store. Please don't call us and ask us what size to buy. Our crystal ball hasn't been reliable lately. We put size information on the site so you can know exactly what size you need. ShippingNo matter who the carrier is, delivery times are only estimates. Do not order a costume on short notice for an important event because it may not get there on time, even if you pay for guaranteed date delivery. If the carrier doesn't get it to you on time, the best they will do is refund your shipping. They won't roll back the clock and do it over, no matter how much you beg them. If you're life will be ruined because you don't have your costume for the company Halloween party, perhaps last-minute mail order is not the best idea.All international shipments, are subject to inspection, hold, or complete seizure and cruel destruction by your government's customs agency. Neither we, nor the carrier, has any control over your government. They does what they wants. The bottom line: Neither UPS, FedEx, Parcelforce, DHL, or the Fantastic Four, care about your party, birthday, parade, trip, or film appearance. They can't actually guarantee that you will get the package on a specific date. They only guarantee to refund your money if they don't. International import duties and fees are your responsibility to pay. These are not included in shipping cost. Check with your government's customs agency to learn how much they will charge you. We do not know the import regulations of every country. It is your responsibility to know your country's laws concerning the items you wish to import. This is especially important for replica weapons and certain animal products (leather). You assume the responsibility for the items you try to bring into your country. We don't mean to frighten you. We ship international packages every day, and we have very, very few problems with customs seizure or lost packages. Changing an OrderIf you make a mistake while ordering, (address, email, etc.) immediately e-mail us the correct information so we can correct it.If you change your mind after you place an order, please do not ask to modify, add to, take away from, change sizes, change quantities, etc. on an order you have placed. We can take a NEW order, and we can DELETE orders, but we can't CHANGE your order. We can combine orders to reduce shipping cost. Simply place a second order for the additional items. If we get it in time, we will combine them and refund the extra shipping. |